Nedbank - Disappointing Service Received

I am utterly disappointed in the service received from Nedbank. Nedbank approached my Husband to take a credit card facility with them. he accepted the facility, did all the necessary. he received an sms to say his card will be delivered to his branch within 48hrs, but the icing on the cake is..... that sms was sent 2 WEEKS AGO!!!!! he went into his branch today (Kenilworth centre) he stood in a line for 20min to be told there is no card there. They told him to use the phone line inside the branch to speak to the call centre.... He sat there waiting on the line for assistance over the phone for another 30mins..yes 30 mins and put the phone off and left. Where is the customer love here? why couldnt the consultant add extra effort and got a direct number to speak to the card issuing department, I mean the man is waiting for 2 weeks, that is so so ridiculous. His been banking with Nedbank for nearly 7years now and this is what it has come down to... It is sad and degrading!

Just so by the way I tried calling the call centre line from my office and guess what..... I sat waiting for 20 long minutes!