Nedbank dinosaur

If it wasn't for the efforts of their so-called customer contact person, then I would probably have moved all our accounts. 1. I received a message "apologising" that their system had been overloaded in May/June and this was why they didn't penalise me for a small overdraft balance. And that they were now going to deduct it. 2. Why can't they keep their branches open later as their competitors do? Closing at 4pm. And the notice on their doors says: Due to Covid! 3. Their call centre? Called to have a Greenbacks card renewed. Was told to send an email with the details etc. and then I will receive it in a few working days. Nothing. No response to the email. Phoned again. The consultant was professional and assisted me. After giving her my details she said that the card will be sent to me. And it actually arrived. No idea why the first consultant didn't just do the same thing.

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