Nedbank Digital Home Loan Application - ***4_*********** STAFF!!!

I was assisted by a Nedbank call agent from the Home Loan Sales Department named Werner Bronkhorst. My bond got approved on Fri, 17 Dec 2021, 10:13. Thereafter I went to sign documents on Tuesday, 1st February 2022 at 16h00 and made payment to the transferring attorneys. The next step was to sign and make payment to the bond registration attorneys. On Monday, 14th February 2022 at 14h30 whilst signing documents, we noticed section 15.2 with a clause stating "This agreement is subject to the sale and transfer of the Client's present property on or before the date of registration of the Mortgage Bond". This made no sense as there was no property that we were selling and nor did we see this clause before. I contacted the agent again and he requested that I should send a lease agreement and bank statement of our other property of which I did. To my surprise, this call agent responded with an email stating that I should pay 10% deposit. This was after numerous requests to call me back urgently.

This is the most disgusting and *********** behavior from Nedbank and its staff.

I even stated in my response that I take this up and even willing to submit the application again just to show their level of incompetence.

Is Nedbank going to refund me for the transferring costs that I have paid and all the mess that they have put me through!?

I am going to fight this to the very end!!!