Nedbank did not help me retrieve my money

I have been a customer of Nedbank for over 40 years. When I fell for a socially engineered ***** over two months ago I immediately called them to stop the two payments off my creditcard as they were *****ulent in nature. I was told I can fill out a form and someone will look into it and I’ll get feedback in 4-6 weeks. They eventually gave me feedback after 7 weeks to tell me they don’t engage in socially engineered schemes. I cslled and emailed several times prior to their decision asking them to please contact the institution (Takealot) which was used to commit the ***** as they would only reveal details regarding the transaction and identity of transgressors to my bank. One agent I spoke to at Nedbank even told my they had done so on the phone, as can be verified as all calls are recorded. But they never did. Another agent informed me they never contact the other party. Seven weeks were wasted while the trail got ice cold and the police told me by now those people will have disappeared and vovered all tracks - surely I could have been informed at the start when I called and explained the case that Nedbank does not assist in such matters? Instead of helping me I was delayed from taking other action to possibly retrieve over R 14000 ****** from me. I feel betrayed and not safe.