Nedbank ***** Dept Complaint

I have had terrible service from ***** dept at Nedbank. My son Angus opened up a bank account and I have Power of Attorney because he is studying in the Netherlands. After opening the account it was blocked by ***** Dept because they claim his cellphone was used to log into a *****ulant device. He purchased a brand new phone from Amazon in the Netherlands. I sent a copy of this through a very helpful lady at the Beacon Bay branch Cheriva which she forwarded to ***** Dept. They still refused to unblock the account. They even flagged him as a "********" and wouldn't even allow him to open a new account with a different phone! Money has been deposited into that bank account but neither Angus (my Son) or I can gain any access to the funds. This has been ongoing now since 8th of June 2026. Out of frustration he opened an account with Capitec so that Nedbank can transfer the funds over to that account. Now the latest issue is that his funds were moved to a safer facility and it cannot be done until the funds are received back at the branch! We are not talking about a huge amount of money either. We are still waiting for confirmation. This is surely suspicious and *********.