Nedbank ***** Department useless

The way Nedbank ***** Department handles clients and cases, leaves a lot to be desired. We opened a ***** case on 8. Aug 2025 and received our case no within minutes via email from a very helpful call centre agent. However, since then, we have had absolutely no feedback. Even when I call in to get updates on our ***** case, as per the email received. I get told that we are not allowed to get any feedback or information regarding this ***** case until it has been finalised and that could take months if not years. This is unacceptable. We don't even know if anyone has been assigned to investgate this ***** case, nor have we even had an acknowledgement that the email we sent to the relevant email address given in the initial email with our ***** case number with all information pertaining to the police ***** case opened, has been received. Other banks' ***** departments give regular feedback and are in contact with their clients, but Nedbank think that they can just ignore us and we must be satisfied - SHAME ON YOU NEDBANK