Nedbank ***** Department Frustrations

My phones were ****** and the Nedbank app hacked into on 17 March 2023. The account I have does not allow "Send i-mali" nor make payments to accounts, but the ********s managed to get passed this and send themselves cash from my account. I was told the turn around time is 4 to 6 weeks for ***** cases to be finalized and that my online profile will be frozen until the investigation is completed.

********s again managed to do an online personal loan application on my profile which is supposedly locked. It is more than 7 weeks later and I have no feedback on the original case dated 17 March 2023. I sent a follow up e-mail on 28 April 2023 and Wiseman Shibambu forwarded my e-mail to Nadia Mulder who has never rep**** with the status of the case. Yvonne Dlamini also told me that she has requested the status update from Nadia Mulder.

To date, no update whatsoever from Nadia Mulder or anyone else from Nedbank about this ***** case.