Nedbank ***** Department

I reported ***** transactions on my personal Nedbank account on 19th October 2023. I was told ***** investigations can take between 4 -6 weeks to resolve. I have emailed complaints division, my branch bank manager, phoned the ***** division numerous times and still nothing has been done. I am a pensioner and need this to be resolved THIS month. Nedbank clearly doesn't care about their clients, they cant work to promised timelines or their ***** department is swamped with cases like mine! Not good.