Nedbank ***** department

I received an SMS from Nedbank ***** Dept. on 5 December 2024 informing that my credit card was on hold, as it was detected as a suspicious transaction. The evening on the 5th of December 2024. Upon their response SMS I immediately sent a response to their list of not being ligament via SMS (N) I then received an SMS to press 1 to block and replace the card or 2. For the card to temprory remain on hold. I responded by SMS a "1" to block and replace the card. After which I received an automated SMS to confirm the card has been blocked and will be replaced within 3-5 days. The next day I received a second message that the card is temporary on hold, and I then immediately phoned to the Nedbank ***** department again. A lady confirmed to me the card is definitely blocked, and the replacement card will be sent to my home address at my cost. 10 min later and 15 min later I got the same messages "the card was on temporary hold due to suspect transaction". I phoned Nedbank ***** department and was quite upset, repeating my message verbally, again being assured the card is blocked. Today I noticed the transaction was passed the next day 6th December, and I immediately phoned the Nedbank ***** department to ask what is going on. He said they will investigate and if successful they may return the transaction. What a TRUSTWORTHY Nedbank ***** department response is that, for a bank that was once considered one of the leading banks in South Africa. ***** at its best!! Do not trust Nedbank.