Nedbank ***** department

On Monday afternoon Nedbank decided to suspend my internet banking services due to suspected *****ulent activity. I was promised that someone would call me back and that the issue would be resolved on Monday.

It is now Wednesday afternoon and I had to call them again as nobody bothered to call me back and I need to make urgent transfers.

NOW they are telling me I need to go to a branch to unlock my internet banking. Some of us do have day jobs and can't just go to the bank for the fun of it.

i am bitterly disappointed in Nedbank, because:

1) they did not check with me if there was *****ulent activity 2) they did not bother to call me 3) NOW I need to go to a branch.

I don't understand how a large bank like Nedbank gets away with this kind of bullying.