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Tashveerr V

1 reviews | Active since Apr 2016

19 Apr 2016, 21:14

Nedbank Deliberately Kills Small Business

Made application for pocket pos, which I intended to use for my book launches. Followed up repeatedly with Kefilwe and was told that it was in process. Despite advising Kefilwe of the dates of my soft launch and subsequent launch 16th, 19th April, no efforts were made by her or her manager to even advise me that they would be unable to deliver. We were strung along until cob with no feedback. Disgraceful service for Nedbank. I have lost book sales from 2 book sale events as my clients are mainly card holders.<br> Tomorrow -20 April is my final launch with hope of receiving the pocket pos. You have exceeded the 10 day processing period. What am I to do with all my books. I think that Nedbank is poor at customer service. You should all be ashamed.

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Replies (1)
Nedbank
Nedbank's reply20 Apr 2016, 08:24
Official
Hello Tashveerv,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team