Nedbank Delays Juristic Business Banking Setup for Hesbil (Pty) Ltd – Ongoing for 5 Months

Complaint

I am writing to share our ongoing experience with Nedbank regarding the banking profile of our company, Hesbil (Pty) Ltd, which has unfortunately taken over five months to resolve.

The matter began in November 2025 when we contacted Nedbank to update the banking mandate following the passing of one of the directors. All required documentation was provided, including:

• Certified death certificate • Updated CIPC director records • Completed GAEM documentation

After several weeks without progress, we were required to escalate the matter through Nedbank’s complaints department.

While we appreciate that the deceased director was eventually removed and the GAEM was approved, the process has been extremely slow and fragmented, with responses often taking weeks at a time.

The current issue is the implementation of a standalone Nedbank Business online banking profile for Hesbil (Pty) Ltd, which Nedbank themselves confirmed would be arranged by their business banking team.

We have:

• Submitted the signed GAEM • Requested the standalone juristic profile • Received one telephone call regarding the banking app

However, since that call there has been no follow-up communication.

This ongoing delay leaves Hesbil (Pty) Ltd in a difficult administrative position, as the directors still do not have proper independent access to manage the company’s banking.

What is particularly disappointing is that:

• Communication is extremely slow • Responses often do not address the actual request • Weeks pass between updates • The matter remains unresolved after five months

We would simply appreciate Nedbank finalising the standalone business banking profile that has already been approved, so that the directors of Hesbil (Pty) Ltd can manage the company’s banking properly.

Gary Gibbons Director Hesbil (Pty) Ltd