Nedbank delaying my claim

Policy number *** and ID number *** I would like to express my disappointment through Nedbank Insurance. I put in my claim last month early. I kept on calling them regarding the follow-up on my claim they told me that I blocked their number through True Caller and I was unreachable I was informed through SMS that I must take pictures of the damaged mirror and the email was provided to me of which I did after some days I called them to follow up regarding my claim I was told that they did not receive my photo and I was also informed that my car was booked for assessor but cancelled due to me not taking the car to the assessor I was told that konishea Odayan will deal with my claim and he will rebook my car to the assessor, Konishea Odayan instead of booking my car he told me that before he proceeds with my claim he wants me to disclose the reason of why I left my previous insurance and he also wants the policy documents of my previous insurance. with my all respect and disappointment, I disclosed to him and I even gave him the lady that I canceled my policy, I made it clear to him that the reason for leaving my previous insurance was the premium increased, I am writing to you hello peter to escalate this matter as I am being mistreated very unfairly and being pushed back and forth by different people I want Nedbank to fix my mirror as I am battling with a broken mirror.