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Natasha R

1 reviews | Active since Jun 2015

04 Jun 2015, 12:27

Nedbank deducting money from account for no reason

I receive notifications on my phone when I purchase something or withdraw at an ATM, this morning I withdrew an amount and was shocked to discover that R943 was missing from my account, firstly I know that I did not withdraw it or purchase anything from the last time I used my card and secondly I got no notification from the bank to let me know that an amount would be deducted and for what reason, this is not the first time and I previously considered closing the account, which I now realise would have been a wise decision. In this day and age one would expect better service from the institution you bank with, I have quite a number of friends as well as family members who have accounts with Nedbank whom I intend to convince to move their accounts, I don't think it will take much effort as they have all been complaining as well. I opened the account in good faith and did not expect to be ****** of my hard earned money, it may seem like a small amount but what it gets down to is the principle of looking after people's money. Truly disgusted, closing my account and taking everyone I know with me.

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Replies (1)
Nedbank
Nedbank's reply04 Jun 2015, 12:48
Official
Hello Rygaardt12,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team