Nedbank deduct funds without authorisation

<p>I have a loan with Nedbank. Due to personal issues I had to make an arrangement with Nedbank to repay . I keep to my arrangement. On 6/12/2016 contacted Nedbank to renew the arragement . Such was accepted and a sms confirmation was recieved. On 28/12/2016 I was shocked to see that Nedbank had deducted R3314.40 from my account for this loan. This after I had kept to my arrangement. Went to local branch. Nobody could help. I eventually managed to get hold of a supervisor at Nedbank. Lebogang Keele. She informed me that Nedbank was willing to refund half of the money. I said no. Refund everything or I will report the matter. On 29/12/2012, Lebogang sent me an e mail saying that the full refund had been loaded but to approve, she requires a copy of my bank statement at my new bank Capitec. I said no. What does Capitec have to do with a Nedbank to Nedbank refund. The next morning, I recieved an e mail from Karen Venter, Resolutions Manager also requesting my statement from Capitec. After requesting why from Karen. She just ignored my request.</p> <p>I decided to send the statement. Since then I have not heard a word from Nedbank. Today I sent multiple e mails requesting feedback. I finally recieved an e mail from Karen this afternoon stating that due to the complexity of my complaint, she cannot put a timeframe on how long it will take to resolve. This after I recieved written confirmation that as soon as I supp**** my Capitec statement, a refund would be done. Now I see that Nedbank have put another unauthorised debit through my account and charged me a R90.00 hon fee???</p>