Nedbank Deceased Payment - Nonsense Department

im so very disappointed and angry with the deceased estate department as i app**** and sent documents in March ("Nedbank Deceased Payments" <***>) then they reply after 6 months to tell me i need to send other documents of which they not even clear where will i get those documents and i also need to certify as if im sitting and waiting for them. Now as your employee Tsholofelo from deceased payment ( case number : Case ***) responds to tell me the case has been closed due to lack of communication whilst they took more than 6 months to resolve this and still they need more documents and for me to open an account whilst i do have nedbank account so why not transfer to the account than this back and forth they doing so if they closed it now when i resend again they gonna take another ****en 6 months. Pathetic services and work turn around time . You dont even deserve that star