Nedbank deceased estates department

I reported my husband's passing in January this year and to this date Nedbank has not transferred the monies into the late estate account opened and the consultant I spoke to couldn't give me a reason as to why this is so and what is happening. I was instead given a team leaders contact number and have not been able to get hold of the team leader. Stop orders and other debit orders are still going off the account and today, 5 months later I am told that I was supposed to contact the individual entities telling them to stop the debit orders. Had the monies been transferred at time requested (they indicated a 8-10 week backlog) I wouldn't be writing this review.... 5 months later...20 weeks later.