NEDBANK DECEASED ESTATES

I am disgusted with Nedbank client services and overall business practices. My brother passed away on the first of October 2023 and the week after his burial we were up and down to several Nedbank branches to notify them of his death and hand in relevant documentation. It is the 6 May 2024 and all his accounts are still active. The insurance covered his personal loan and credit card outstanding balance, however services fees well over a R100 are still been deducted every month. Contacting the call centre is hopeless because I get transferred from pillar to post and at the end of the call still in the dark on what is happening. The last email correspondence I received was 6 March 2024, today is the 6 May still no feedback. My brother had accounts at two other banks FNB and ABSA and it was a pleasure dealing with them because all matter where resolved promptly. I am using this platform in the hopes that nedbank would conclude this matter.