Nedbank Deceased Estate horrible service never invest in Nedbank

On the 3rd June 2021,I went to Vangate Branch in Cape Town and submitted documents to open a deceased account for my Mother. I submitted the following documents death certificate,Deceased ID,My ID and Letter of Authority from the Master's of the High.The documents where scanned and emailed at the branch to *** so that they can be verified mind you I submitted original documents and the branch needs to get verification from the deceased estate dept for them to open the account today is the 22 June 2021.I still have not received any feedback when I call the branch the line rings once then dropps and I called the call centers they have send numerous emails for the branch to call me yet nobody has called me, I have send an email to *** and *** also no feedback .mind you I submitted original documents.has I knew how much of a bad service Nedbank offers I would have not allowed my Mother to make an investment with Nedbank.So please people stay away from investing in Nedbank cause when the person that invested passes on you will see flams and bad service from Nedbank Deceased Estate dept and alot of frustration.