Nedbank Deceased Estate department poor service

Once again another disappointment from Nedbank Deceased Estate department.on the 23rd June 2021 a deceased account was opened and the bank had to transfer funds from investment acc into deceased account,all paperwork done the process should take 24hrs cause its Nedbank to Nedbank account.Today is 25th June 2021 nothing has been done you send an email to *** they dont reply only an auto reply.I went to their Facebook page was told the matter has been escalated that was in the morning and feedback will be communicated come 14:45 no feedback still nothing is being done another escalation done by their Facebook team still nothing is done no feedback.you email *** still no help stay away from Nedbank poor poor poor service from the deceased estate dept the is also reviews online about their poor service never invest with Nedbank.