Nedbank Deceased Department delivers no service

Good day. I am extremely disappointed in Nedbank. I have requested funds to be paid over into an estate late account in Deceased Estates since March and I have received no assistance, all other funds from other banks have long already been closed and paid out. I have sent numerous emails to their complaints departments to no avail. I have contacted them telephonically and who ever answers, can't even help due to the fact that the Deceased Department works from home, and they DO NOT HAVE TELEPHONES, and cannot in ANYWAY be contacted directly, only via their deceasedqueries email - of which comes back UNDELIVERED. Do not use Nedbank as your bank, when you pass away, your family needs the funds / investments and Nedbank is in no rush to pay.