PS
Patricia S

1 reviews | Active since Dec 2016

22 Dec 2016, 10:27

Nedbank debiting account without my approval

<p>Nedbank started debiting my account a few months ago but I had not approved any such debit going off on my account. I contact Nedbank and they gave me a reference number that I could use in conjunction with this matter, the reference number is 167311. </p> <p> </p> <p>I was asked to go do an affidavit and sign my signature on paper 10x and send it through to them. I did this and sent it from 2 different email address to ensure that the email went through but to my dismay Nedbank told me that they did not recieve any emails. I went to the Jubilee Mall branch and they have been asking me to resend the same paperwork over and over which I have done but I have still not been assisted.</p> <p> </p> <p>I need to stop these debit orders urgently, an amount of R1000 every two weeks is a lot of money and I have not approved the debits on my account. I am really disappointed with such bad service, I have phones, emailed, even visted the branch and still I have not been assisted.</p> <p> </p> <p>Please do get back to me , my name is Joseph Mthombeni and my contact number is ********** 026. You can also reach me on my partner's contact details, I am using her account to report this matter.</p>

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Replies (1)
Nedbank
Nedbank's reply22 Dec 2016, 12:20
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team