Nedbank debited my account before the agreed date

Today 15/12/2015 I notice that Nedbank have debited my account without consent. Our agreed date for my home loan debit order is 1st of every month. They debited my account without my consent not even a sms or email to notify me. My company has not yet paid my December 2015 salary, just because money went into my account they decided to debit me. TOTALLY UNACCEPTABLE and bad for business. I spoke to Neo Chauke the manager who claims that as the manager she does not have a direct telephone number so she cannot give me a number I must go via the call centre. She said she cannot confirm if Nedbank will reverse the debit order as a lot of customers does not pay their loans in December. MY account is with Nedbank for MANY years and I have NEVER miss one payment. I want this money reverse and Nedbank must communicate to their customers before doing something like this.<br> <br> I am ready to take this case to the banking ombudsman as they cannot do as they feel like, it is still my account.