KM
KELEBOGILE M
1 reviews | Active since Oct 2010
11 Apr 2018, 14:53
Nedbank debit me but no invoice
My merchant account debited with R329.49 and did not invoice me. They tell me a lot of stories. Nedbank service these days is just terrible. There is a problem with my account every month. Ref. ********** 3
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Replies (6)
Nedbank's replyOfficial
11 Apr 2018, 15:02Dear Kelebogile
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Nedbank's reply11 Apr 2018, 15:02
Official
Dear Kelebogile
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
KM
KELEBOGILE M's updateReviewer Update
18 Apr 2018, 17:53Multiple calls from different people. In the end a lady speaking Zulu told me that the invoicing system doesnt work. That was a week ago. I am still waiting on Nedbank, for their invoicing system to work. Do they know what they are doing these people? I got 3 calls from 3 different people. I had to rehash my problem 3times and still dololo
KM
KELEBOGILE M's update18 Apr 2018, 17:53
Reviewer Update
Multiple calls from different people. In the end a lady speaking Zulu told me that the invoicing system doesnt work. That was a week ago. I am still waiting on Nedbank, for their invoicing system to work. Do they know what they are doing these people? I got 3 calls from 3 different people. I had to rehash my problem 3times and still dololo
KM
KELEBOGILE M's updateReviewer Update
27 Apr 2018, 10:44In my emails to Pillay Claudine, I attached the invoice and sent a screenshot that shows that R329.49 was debited while the invoice say R300.28 is owing for the month of March 2018. I also attached to the same the email I received from Kerina C, but Claudine is asking me what the discrepancy is and who sent the merchant statement.
KM
KELEBOGILE M's update27 Apr 2018, 10:44
Reviewer Update
In my emails to Pillay Claudine, I attached the invoice and sent a screenshot that shows that R329.49 was debited while the invoice say R300.28 is owing for the month of March 2018. I also attached to the same the email I received from Kerina C, but Claudine is asking me what the discrepancy is and who sent the merchant statement.
KM
KELEBOGILE M's updateReviewer Update
15 May 2018, 17:09Still haven't received a refund for the difference of r329 debited when i was only liable for R300
KM
KELEBOGILE M's update15 May 2018, 17:09
Reviewer Update
Still haven't received a refund for the difference of r329 debited when i was only liable for R300
KM
KELEBOGILE M's updateReviewer Update
22 May 2018, 08:22This issue is still unresolved. No one contacted me. I guess it is ok for Nedbank to take R329 when they are only owed R300. More money for them and ***** the customer.
KM
KELEBOGILE M's update22 May 2018, 08:22
Reviewer Update
This issue is still unresolved. No one contacted me. I guess it is ok for Nedbank to take R329 when they are only owed R300. More money for them and ***** the customer.
KM
KELEBOGILE M's updateReviewer Update
22 May 2018, 09:03''We will provide your comments to the resolution manager" has been Nedbank's response for weeks and weeks. Shame on you.
KM
KELEBOGILE M's update22 May 2018, 09:03
Reviewer Update
''We will provide your comments to the resolution manager" has been Nedbank's response for weeks and weeks. Shame on you.