Nedbank customer services very poor

I have been banking with Nedbank for the last 30 years and it is so sad to say that their services have really deteriorated in the last 5 years. If someone wants to open a new account, my advice to you is please go to another bank. It has been just one problem after another. My latest grievance is a new card which I ordered . The card was then sent to a bank which I never been to in the last 20 years. I then called the customer services number. Many customer call centre employees are just so inadequately trained.I have a record of their names. Jadeen even promised to call and never did. . A reference number was given to me, I asked about it, a Keisha never made any notes so Nompilo was of no help. Seriously Nedbank should employ more efficient staff. Nedbank has deducted charges for a bank card which is not in my position.