Nedbank customer services rotten

I have being with Nedbank for 32 years...was just ok... Nedbank decided to creating a medical aid...erase all phones numbers from the Internet and unifies all of them in one call center No ***...where they don't answer at list you call like 4 times...for a months the aggravations and the very poor customers services of this call center has been monumental For a month I try to contact the financial investor who started me in an investment with Old mutual trough Nedbsnk...this call center couldn't find him. A month later finally he answer his cell to find out he resigned from Nedbank a month ago. And no body knew it.

A week ago I went to Clearwater to retrieve my money and to communicate to Nedbank this person had being resigned from the bank ... I am paying now an amount on my credit-card....I am .calling this call center ...the only option to sort it....no body answer...I have all logs of the phone calls...day duration and number . I did call Mastercard in America...and log a complaint in connection to customers service from Nedbank....it is an American institution affer all I did call *** several times....not answer *** not answer..though was provide by Lyn .master card America *** not answers *** *** options2...answer...the soon I star talking about my grievance the man cut off twice Sorry this bank Services is so bad....and so unprofessional The ppl who work on this medical aid call center for Nedbank are so unpredictable...they scream at you if you have a complain They said tbey records all calls...I have all the logs Mrs A T Rosa ***