Nedbank Customer Services and Poor Billing Cycles: It's a horrible bank with poor systems and poor customer services management, rude and *********** stuff!

Nedbank does not understand customer services, I called on the 11nth of September 2026, today, to request a Direct Debit change of date from the last day/working day of the month to the 1st or 2nd Day of each month.

I was told that it cannot be done, no explanation of billing cycles, just that I need to call on the last day of September or early October, funny we still 20 days to the end of the month!

While it's possible that their Direct Debit may commence on each new month from the update, this needed to be explained. I was told call on the last or first day in October. I also was not sent a survey to rate the agent and the company.

Survey is an ethical duty of a customer service company to produce, in every call. I did not get one. I asked if I needed to call, or will be called back, I was told to call back, and given a "direct line" what a great customer service idea, instead of fixing what you called on about, the smart Nedbank consultant decided to fix what was not an issue, I also did not get a survey to praise her great service!

Well done Nedbank, It's the 11nth of September, most companies at this point can influence the billing cycle, I'm sure even Jwayelani Butchery can still update debit orders for month end without being worrying that a debit update may fail...a Bank, a Bank, can't get its own basics correct!!! Ncincinci

I have cancelled all my bankings with Nedbank, it seems like I made a great choice, I have cases to the Ombudsman, misleading information, I'm sure they got a lot of customers, they do not need me!