Nedbank customer service, what a joke!

Their contact center is totally disfunctional. No one person can sort out a problem, i have been bounced forn one person to the next for over an hour and in the end the tools like one time pins dont work amd then you cannot get back to the person you werw dealing with. In addition the people mumble and have very bad telephone skills amd wat makes it worse, there is such a noise in the background in the call centre that the consultants have to keep repeating themsenves to be heard. This is a very ammature deployment of a customer service function. External Customer audits should be done. 3rd time using the call centre for different queries and 3 times now have had to go into a branch to have the iasues sorted out! I have been with Nedbank for over 25 years and it has detariorated terribly. They have lost touch with their customers in persuit of technology/savings and quality is at al all time low. What a shame!