Nedbank customer service poor poor service

DSV tracking nr *** confirmed today my husband new bank cards was delivered at carletonville branch as per arrangements. End of March he went to asked for the cards as there was no communication from Nedbank. For more than 3 days he went there. Branch got a lot of excuses and stories. On 3 April he went again just to hear that the Branch is closed till further notice. Send an email on 3 April, ref ***1 to customer service and a person by the name of Yusuf Rajah rep**** back, still waiting for any response after my email. Yesterday received a new ref *** . Is there actually a competent person working at Nedbank who do understand the basic concept of customer service. This one star rating is by far overrated Client HV Williams