Nedbank customer service- appalling service

The service of the ***** department of the Nedbank is appalling, more than a month later and I still have not heard from nobody from Nedbank. On the 20th August I phoned the customer service number as I queried two debit orders that were going through on my statement but there was no full ************** only abbreviations, so I wanted to know who was putting those debit orders through my account. Montana Nedbank gave me a number to call. The lady at customer service said the ***** department will be able to give me those details and she was going to put my query through to them and get back to me….I am still waiting…people are getting paid and not doing their job.