Nedbank Customer Service!!

<p>I have had a terrible experience from Nedbank! It seems as if most of the staff dont know procedures and policies which makes me sick because I've been running around like a mad *** trying to make sense of my ordeal. It all started last year when I got contacted by Nedbank to open a Savvy Bundle Platinum Cheque Account which includes a credit card, bare in mind that I have had a credit card with Nedbank for about 2 months before (a greeback gold credit card).. I phoned Nedbank about a month and a half ago about another issues and the lady on the phone told me that my credit card has never been graded to part of the Savvy bundle account and that I have been paying extra fees for no reasons. She advised me to go into the branch and get my credit card sorted and graded and that I should get a refund on the excess money I've been spending. I did this and the consultant told me she'll do it and get back to me. I then waited about nearly 3 weeks and went there to find out if anything is changed. Someone in the branch advised me to check on the phone with someone at the call centre, I did this and they told me I am able to ask anyone to assist me with this problem.. went back to the bankers and they said that I need to come back when the lady who made my account is there.. I phoned today to lodged a complaint with Nedbank only to find out that I apparently don't fit the critrea credit record wise to be able to go onto a Savvy Bundle package like it should be!!!</p> <p> </p> <p>I want proper answers and I want to know why staff know so little about their services and packages. Why should I do all the running around to find out what is happening with my account? & Why do I get told one thing and then another?</p> <p> </p> <p>I wouldn't recommend this bank to anyone!</p>