Nedbank Customer No Service

I have received multiple messages on my Nedbank App, as I had to close a market businees that generated 2nd income as the pushed the stall fees up 45%. I then app**** for an overdraft of R1600, which is an increase on my current overdraft of R2400. I needed this money urgently as I have to buy a table and pay market fees to a new market, I have found but didn't have the reserve cash available. I started the process last Friday, and after multiple calls, multiple transfers, cutoffs, notification their system is offline, I am no closer to the overdraft than when I started. Nedbank, you're a professional company, you should hire professional staff, or stop automating messages with no meaning. I have been with you long enough and paid more than enough in fees and charges to be a long-standing Client, please treat me as such.