nedbank customer care is useless -

To whom it may concern

I have send R500.00 MOBI MONEY to Kgosi Joseph Lepelasane id no ( ***) on the no *** however the previous owner of the *** had MOBI MONEY APP (HIS NAME IS TEBOGO MOTSI and we were made aware by MELISSA FROM customer care…

Mellisa advise that Kgosi must go to the branch - at the branch he was told he cant get assisted cos he doesn’t have an account and I spoke with the teller on the phone and I was told that I need to go to the branch and westgate branch system offline

Cant I be given my money back then…THIS IS FRUSTRATING AND NO ONE AT THE CUSTOMER WILLING TO ASSIST ME…..

then following day

nedbank – NOW IM THE VICTIM OF HOPE (EXPECTING YOUR CALL FROM SO CALLED SUPERVISOR )

I WAS VEHEMENTLY PROMISED HOWEVER THIS IS EXEPARATING AND TO GET ERRONOUS INFORMATION FROM “CONSULT CLAIMING ILL BE CALLED “