Nedbank customer- "care" is a joke

After several days of calling their "helpline" and holding for 32min!, all I can say pathetic service!!! I received a payment over 40000 rand last month. When it was not in my account t on the 9 of this month I started worrying. So I called the "Helpdesk" and after several minutes listening to their monotonous tunes I came thru to a consultant. As he could not help me he put me thru to a different department. Again looooong minutes of holding. eventually I was at the right department and it was agreed the money is with Nedbank, but was not put into my acc. The consultant apologiezed and said he can't understand why the money is not reflecting, escalated it to 2 different departments and........... NOTHING! Today I had to sit again on the phone, 43min in total, just to be told the matter will be escalated?? Nobody knows anything, nobody can do anything. Nedbank withholds money for nearly 2 weeks, collects interest and besides a "We are sorry about that" , read from a computer screen, nothing is done or happens. Besides being a bit pricy in many ways, I would have thought the service reflects on that. NO Nedbank is expensive AND bad service!!