1 reviews | Active since Nov 2011
Nedbank Customer Care Call Line Staff Smear Themselves Off on Their Clients
Dear Quintus
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Quintus
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Good day Nedbank
I need to point out to the person who responded to my NEW complaint yesterday on Hello Peter.com, that you evidently did not bother to read my complaint!
To the person who responded to my complaint yesterday and simply responded saying "we have already received your complaint and are working on it" catch a wake up please.
My complaint yesterday had nothing to do with my complaint last week! My complaint last week had to do with the Nedbank Call Centre!
My complaint yesterday was a NEW complaint againts the Management and the branch where my account is held at. It was regarding the branch Management who have still not returned my calls after trying to contact them the whole day. This is unproffessional, Nedbank.
So because of your failure to actually read my complaint yesterday and simply say that I have already posted a complaint, Hello Peter now deleter my NEW post from yesterday which again and I repeat had nothing to do with my complaint last week!
This is shocking!
And has for Hello Peter.com, who evidently also did not follow up to review both posts and would have read that these were two different complaints. Thanks for nothing.
Good day Nedbank
I need to point out to the person who responded to my NEW complaint yesterday on Hello Peter.com, that you evidently did not bother to read my complaint!
To the person who responded to my complaint yesterday and simply responded saying "we have already received your complaint and are working on it" catch a wake up please.
My complaint yesterday had nothing to do with my complaint last week! My complaint last week had to do with the Nedbank Call Centre!
My complaint yesterday was a NEW complaint againts the Management and the branch where my account is held at. It was regarding the branch Management who have still not returned my calls after trying to contact them the whole day. This is unproffessional, Nedbank.
So because of your failure to actually read my complaint yesterday and simply say that I have already posted a complaint, Hello Peter now deleter my NEW post from yesterday which again and I repeat had nothing to do with my complaint last week!
This is shocking!
And has for Hello Peter.com, who evidently also did not follow up to review both posts and would have read that these were two different complaints. Thanks for nothing.
Good day
We acknowledge your concerns and will contact you in an attempt to resolve both your complaints.
Kind regards
Client Experience Team
Good day
We acknowledge your concerns and will contact you in an attempt to resolve both your complaints.
Kind regards
Client Experience Team