Nedbank Current Account Complaint

Payments where the transaction amount is debited from available balance and the further withheld as an un-cleared payment which effectively double debits the account. I've spent hours trying to sort out these issues in the past.<br> <br> Knowing that Nedbank has this operational inability, I only use my NB account for debit orders and payments, I transfer all other funds to accounts held at other institutions. Recent payments were shown as un-cleared and further taken from the available balance, resulting in a failed debit order.<br> <br> I did a manual payment, but once the un-cleared amount was removed after 5 working days the fee charged still reflected. So I was charged for a failed debit order due to their incompetence in correctly allocating payments on the account. This is not the first time.<br> <br> Reconciling the values for the past two weeks, there is a substantial difference to the Current balance and Available balance shown. No transactions listed in the statement history to display what caused the issue and the call center agents didn't know where to transfer my call.<br> <br> I hope that they correct it and refund the fees charged to my account, but this will be my last month as a Nedbank client