NEDBANK CULLINAN BAD SERVICE

<p>I had requested to open an account for my brother who is an inmate at Zonderwater prison.</p> <p>I called Nedbank in Cullinan and had spoken to Lunga and explained what this account is for.</p> <p>I also made sure that I check with the Gratuity Department at the Prison to find out what their procedures are regarding an account for an inmate.</p> <p>We had written a request and the person in-charge of the Gratuity department then approved this.</p> <p>Lunga is the lady who assist inmates in opening accounts.</p> <p>I then made a follow up at Gratuity and was told they are waiting for lunga to confirm an appointment.</p> <p>On Monday the 10th of October,Ii called the Nedbank Branch in Cullinan and asked to speak to Lunga and was told that she is on lunch and i then left a massage for her.</p> <p>I then called again today and was told that she is at Zonderwater.</p> <p>I called the Prison and asked to speak to her.</p> <p> </p> <p>She informed me that there are procedures that I need to follow and I told her that I did follow the correct procedures and a request was written and approved from the Prison.</p> <p>May she kindly check with Mr. Le Grandt and confirm with him that all is in order.</p> <p>she then tells me that she does not open savings account for an inmate.</p> <p>Accounts are only opened for inmates who will receive lump sum from their previous employees and not inmates who receive money from families.</p> <p> </p> <p>The issue is that i had told her where the money will be coming from, from the beginning.</p> <p>The money to be deposited into the account is Legal. and is from the family to the inmate so that he will have money when he is released.</p> <p>There will be monthly deposits from the family to ensure that he has money when he is released and we cannot open the account for him in our name.</p> <p>The Nedbank Consultant was not willing to assist and has told me to try other banks in the area.</p> <p>I have been communicating with her for weeks and not once did she mention that they open accounts for specific reasons.</p> <p>I was told to get an approval from the prison which i did.</p> <p>When i do, i am told that they cannot assist me.</p> <p> </p> <p>I kindly request that Nedbank responds to this.</p> <p>I need to get clarity before "going to other banks for assistance" as your consultant from Cullinan branch Lunga has told me to do.</p>