1 reviews | Active since Jan 2011
Nedbank creidt card unreliable ovefrseas Nedbank
Hi,<br> <br> I notified Nedbank of my overseas travel to activate my credit cards (a MasterCard and an American Express).<br> The cards work with point of sale transactions but do not work at ATMs. I have been using the 4 digit version of my pin, and after speaking with the credit card call centre I found out that my pin was incorrectly entered 3 times? I am very confused!<br> More importantly, I have been trying to make a purchase through paypal for a few thousand dollars. The transaction went through and was returned by paypal because paypal did not know I was overseas. Paypal now knows I am overseas but when I try to make the purchase there is anew error stating that the transaction has been denied by the card issuer,for both credit cards.<br> Please Nedbank, I need my credit cards to work! <br> I called credit card division on 2 occasions I was told that my cards are fine (except for the fact that my pin expired - ERRENOUSLY!)<br> Who can I call who can resolve this once and for all?<br> Thanks,<br> Sven<br> PS: I don't have roaming which makes thongs harder when dealing with the bank! Is there not a live chat portal on the website? Maybe that is a good idea for future improvements...
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
