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Sven C

1 reviews | Active since Jan 2011

28 Feb 2016, 09:53

Nedbank creidt card unreliable ovefrseas Nedbank

Hi,<br> <br> I notified Nedbank of my overseas travel to activate my credit cards (a MasterCard and an American Express).<br> The cards work with point of sale transactions but do not work at ATMs. I have been using the 4 digit version of my pin, and after speaking with the credit card call centre I found out that my pin was incorrectly entered 3 times? I am very confused!<br> More importantly, I have been trying to make a purchase through paypal for a few thousand dollars. The transaction went through and was returned by paypal because paypal did not know I was overseas. Paypal now knows I am overseas but when I try to make the purchase there is anew error stating that the transaction has been denied by the card issuer,for both credit cards.<br> Please Nedbank, I need my credit cards to work! <br> I called credit card division on 2 occasions I was told that my cards are fine (except for the fact that my pin expired - ERRENOUSLY!)<br> Who can I call who can resolve this once and for all?<br> Thanks,<br> Sven<br> PS: I don't have roaming which makes thongs harder when dealing with the bank! Is there not a live chat portal on the website? Maybe that is a good idea for future improvements...

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Replies (1)
Nedbank
Nedbank's reply29 Feb 2016, 09:01
Official
Hello duclousven,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team