NEDBANK Credit Cards unfortunate service

My Name is Brian Borton My ID is 440 ********** 18 8 NEDBANK CARDS Platinum Credit...B J Borton................ Platinum Credit...P Borton................... Garage............... B J Borton............... Garage............... P Borton...................

I have for many years operated a Bank Account and associated Credit Cards with NEDBANK I have now had cause to close these accounts and the Credit Cards. I have closed the Bank accounts and was told to deal with the Credit Card Division directly by phone. I called the Credit Card Division (Mon 11 March 2019) from the phone at my Ballito Branch and spoke to a agent who advised as follows The cards required a settlement fee of R126.53 and R42.00 to be paid and then I was to call again the following day and the cards would then be closed I paid the required amount at the teller at the Branch immediately. (obviously I have the transaction receipts.) I made a special trip again to my Branch in Ballitio on Tues 12 March 2019 and again requested that the cards be closed. I was told by the agent that the cards could not be closed because there were again outstanding amounts to be settled The agent advised that that there was clearly a mistake and she would take up the matter with a supervisor to resolve the matter before the Cards could be closed. She advised that she would phone me to advise how the matter is/was resolved I await that call !!! This is quite unacceptable behavior on the part of NEDBANK. I comp**** with the instructions I received from the first agent and now want the matter (and my Cards) closed. I have NOT made any card transactions in months and am still expected to keep paying, paying, paying for a service I am not using. (Nedbank is clearly onto a winner here) Please resolve the matter urgently and CONFIRM in writing that the cards have been closed and I am free from Nedbank persecution.