Nedbank Credit Card ***** - Monies not Reversed!

On the 1st of January 2023, my locker at the Virgin Active Gym was broken into and my Mobile Phone and Credit Card was ******. My Mobile Phone had my Nedbank Banking App on the phone. I tried to get hold of my personal banker on the same day 01.01.2023 and did not get a response.

I blocked the card and reported the card ******. This was an hour, after *****ulent transactions occurred on my credit card facility. Over 60 000+ was withdrawn. I advised Nedbank not to honour any transactions as my card was ******. Nedbank responded and advised on email that the monies will be reversed.

A month later I received an email from Nedbank advising that Nedbank is not responsible for the *****ulent transactions and my monies will not be refunded!

I had a look at the transactions and some of them were processed 6 days later.

This is a bank that I have banked with for over 20 years. The *****ulent transactions were close to R60 000.00. 6 weeks later my personal banker whatsapps me and tells me that I should try and recover the monies from the 3rd party!

Now I ask Nedbank, why did you advise me that the monies will be refunded and then send an email a month later advising that you cannot? Do you expect me to trust your facility? Is this a bank that I can trust in future?

Nedbank, did your people not follow due diligence to request from the merchant for the monies to be reversed? Nedbank, I believe is partly to blame for my loss. It is due to their incompetence that I now have to suffer the consequences and loss.