NEDBANK CREDIT CARD LEGAL - UNFAIR LISTING - POOR SERVICE - EXTREMELY RUDE.

I am so disappointed with with the service that I have received from the Credit Card Legal Team, they very rude and not helpful at all. The last consultant I spoked to was so rude and even hanged up on me. I have never experience such bad service before. My complain to Nedbank was I had an account with Ackerman's which was funded by Nedbank, this account was opened in 2007 and I lost my Job after that as I was retrenched, missed payment for 3 years as I was unemployed and I reported this to the Collectors. Now recently when I made a personal loan I was advised that I was listed for prescribed debt and this listing will never be removed on my name, how absurd is this? I have even I asked to make the payment for this account however I was told that it was written off. This account was active 14 years ago and they told me that it was only prescribed in 2015 and from what I know for the account to be Prescribed should be after 3 years of non payment and when the account holder doesn't want to pay her account. In this case I was unemployed, could pay the account as I didnt have an income. I want this listing to be removed from my name. I cannot be having a listing that is 14 years on my name. This is unfair listing, tried their Complaint department however didnt get solution to this. To think that I have just moved my Salary to Nedbank and this is what I am experiencing, this is extremely disappointing. I was also that this listing will never be removed from the card division, how do I continue to bank with a bank which will never support me?