Nedbank Credit Card Facility is ****

Worst Bank in South Africa, I have been a Nedbank client for over 5 years and honestly they are disgusting. I bought something using my Nedbank credit card and it turned out I was ****med. Anyways I pay R200 per month for my credit card insurance so I contact Nedbank to get this payment reversed and I’ve been dealing with Dorothy Snyman and I’ve received nothing but terrible service. She can’t even type a mail to let a customer know any updates! Worst bank and I’ll be closing my credit card with Nedbank after this as this hasn’t been the first time I’ve had issues with them.