Nedbank Credit Card Division

Lodge complaint with Nedbank regarding *****ulent transaction on my card on 18 November 2024. Lady Mbali helped me and confirmed transaction has been loaded but NOT approved. In order to stop approval, she recommended me to cancel immediately my credit card - which I did. Regardless authorisation was done and money was deducted. I lodged a further complaint where I was informed Mbali was new and made a mistake. I was then informed to complete a dispute form and that they need 21 working days to investigate, although ALL phone calls have been recorded. In spite of several emails to Mbali & other NO reply from Nedbank & money gone. Nedbank quite aware of info of *****ulent account but prefer to protect ****mers and make more money on transaction fees & new cards.