Nedbank Credit Card Division

Ned bank is Pathetic. The worse I have ever experienced from a Bank.

According to Ned bank, all calls are recorded!!

End of March 2020 Ned Bank contacted me offering a credit card. I gave them all the details. I was told that, if application is approved, I will receive an sms to collect my card.

On receiving the call I thought it is a good time to get a credit card due to the Covid19 epidemic and I will only use the card when really needed and not unnecessary.

I phoned about 3 times thereafter and every time was told that my application is in process. They said nothing about outstanding documents or requested. I unfortunately did not think of asking for call reference numbers because I was under the impression that Ned bank service is great.

Strangely, my phone call on the 3rd of April they requested 3 month bank statements and pay slips which I emailed the same day.

My phone call on the 6th of April, call ref no ***8, they received my bank statements and pay slips, my application was approved and I will receive a sms within the next 2 days to collect my card. REMEMBER! ALL CALLS ARE RECORDED and it seems like only when it suites them.

My phone call on the 9th of April 2020, call ref no ***7. I queried the sms not receive. My application was declined, They did not receive the months bank statements and pay slips. Strange, because on the 6th of April 2020 the documents were received? LISSEN TO THE TELEPHONE RECORDINGS!

The same day I lodged an complaint. The lady I spoke to had access to my profile with all my contact details. She also had all the information regarding my complaint. I also requested that they listen to the 6th of April 2020 telephone recording on.

Unfortunately we were cut of. She did not bother phoning me back even though she had all the information of my complaint, my personal details and my cellphone number. Sadly, I had no call reference number to refer back to.

I phoned back, call reference number ***3. Nothing showed on the system and who I spoke to and I was back to square one! For a second time, I gave all the information. Hopefully it was locked on the system and investigated. I requested, for a second time. they listen to the 6th of April 2020 telephone recording.

I received a call on the 15th of April 2020 from a very rude Silindile Mgiba. For the third time I gave her all the details. She asked me who I spoke to on the 6th of April 2020. I said that I don't have is name but it was a man. She than said that I am wrong, it is a women!!

I requested, for a third time. they listen to the 6th of April 2020 telephone recording and then get back to me.

Since then I received no follow up call or email from Ned Bank.

On the 17th of April I received a sms "Congratulations your Ned bank credit card application has been provisionally approved. To complete the process please send your latest 3 months pay slips or bank statements. Although I have previously emailed the documents, the receipt confirmed telephonically on the 6th of April 2020, I emailed it AGAIN for the 3rd time. I received a read receipt from Ned bank.

On the 24th of April I received a sms "Congratulations your Ned bank credit card application has been provisionally approved for a limit of R .... . To complete the process please send your latest 3 months pay slips or bank statements. Although previously emailed and confirmed receipt on 6th of April 2020, I emailed it for the 3rd time. I received a read receipt from Ned bank.

I phoned today, 24th of April 2020, call reference number ***1. The application was declined on the 23d of April 2020 and no reason given.

Ned bank, it is the first time I have been dealing with you and not because I contacted you, but you contacting me. It is the first time in my life I have received such bad service from a bank!

Thank you for "offering" me the credit card, but no thank you, I am no longer interested in Ned bank Credit Card Division.