Nedbank Credit Card Division a joke

App**** for a credit card increase in April 2022 and after a lengthy delay on Nedbank's side it was approved and based on numerous telephonic conversations loaded. Approved letter in my possession.

Weeks later the increase was not reflecting on my account and the technical issue on Nedbank's side not resolved. Eventually I was advised that Nedbank had to redo the application. With no change to my financial status the increase was declined.

In the notification of the decline it provides the call centre number to call if you would like the decline letter. Nedbank call centre stated there is no decline letter. I emailed the person I had been dealing with and requested they advise who I need to contact to obtain the decline letter. Weeks later I am still waiting for any response.

Shocking experience.