KM
Kabelo M

1 reviews | Active since Aug 2013

04 Apr 2017, 19:56

Nedbank Credit Card Division

<p>I have app**** a credit card a week ago was advised that i have been aprroved as the sales consultant called me on the line. I was requested to send my bank statement and a copy of identity which i have submited more than 4 times via email. In the last 5 days nedbank has been texting me to submit the documents. " MR MTHEMBU: To complete your Nedbank credit card application send your latest 3 months payslips OR bank statements within 4 days. Email ********** or fax ********** 132." have been calling the nedbank customer services to update me what seems to be happening this bank service is terrible from the call centre consultant i could not get any response every time you call them they tell you their escalating to the back office i have been given 4 reference numbers been given another email address as carddocs@Nedbank as this email is no longer in use.What on earth is happening in this banks admonistration devision ? The worst service ever no one seeems to know what process is being followed nor what to do when clients call this bank. No one has answers </p>

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Replies (3)
Nedbank
Nedbank's reply05 Apr 2017, 07:41
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

KM
Kabelo M's update12 Apr 2017, 06:54
Reviewer Update

Inlight of my recent complain i would like to comend Nicolas Govender Executive Services Consultant who has gone over and beyond expectation not only did he resolve my query , He made sure my cards were dispatched to the brunch within two days. Nicolas has since contacted me to check up if all is well with the cards and if there was anything he could assist with. I am much appreciative of his service he is very profesional and a man of his word.Thank You Nicolas

Nedbank
Nedbank's reply12 Apr 2017, 08:14
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.