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Gontse P

1 reviews | Active since Sept 2018

14 Sept 2018, 15:03

Nedbank credit card department

I recently app**** for a nedbank greenbacks credit card on the 7th of September.

I emailed all the required documents and I received a call from a consultant telling me that my application is approved.That was last week I keep receiving emails about greenbucks e-statements and how to use my card but no card.

I've been calling for three days in a row and no one can tell mf what's going on..I have been transferred from one consultant to another all can't give me an explanation as too why my card hasn't been delivered yet.

They keep telling me that they will check and call me back but they never do..this is really poor service from them..

0
Replies (3)
Nedbank
Nedbank's reply14 Sept 2018, 16:22
Official

Dear Gonste

We hear your concerns and a resolution manager will contact you within business hours to assist.

Regards

Client Service Support

GP
Gontse P's update14 Sept 2018, 16:24
Reviewer Update
Thank you for your quick response
GP
Gontse P's update19 Sept 2018, 19:17
Reviewer Update
It's been two whole weeks now since I did my application which was approved three days later I still haven't received my card or any communication from nedbank credit card department..I was excited when I received a quick respond after posting my complaint and they gave me hope that I will receive it on Tuesday or Wednesday as they said on the phone..I emailed Cody Francis from Client Services hoping to get a response but with no luck..I guess communication is not what they do best at Nedbank..I hope I will receive my card one day hopefully this year...