Nedbank Credit Card Delivery

I app**** for a credit card on 19 Apr 21, it was approved on 22 Apr 21. The card was at the distribution vendor on 23 Apr 21. Today is 1 May 21 and I have not yet received an sms to collect the cards from the branch. Upon checking with the contact center, almost every day from 26 Apr 21 to 30 Apr 21, I was told that the cards had not left the distribution vendor. I was given many different excuses, the only one I believed was that the public holiday on the 27th effected the delivery of the card to the branch. But still does it take that long to deliver cards to the branch. Other excuses were that the distribution vendor was delayed, and on one interaction I was told that it is being escalated, but I have not received any feedback from the call center agent. I was told that numerous emails were being sent to the distribution vendor and that I would receive feedback upon the response of the distribution vendor but I have received no feedback from any of the people who "sent emails"

Nedbank, please advise me, it's been 7 working days. Your policy is 4-5 working days for card delivery.