Nedbank Credit card *****

Dear Nedbank Complaints Team,

I am writing to formally raise a complaint regarding the monthly deduction of R220.00 from my Nedbank credit card account. Despite not using the card at all, this fee is still being deducted every month without my consent or any benefit received in return.

When I called your support team for clarity, I was informed that this is part of your “normal monthly fees.” I find this unacceptable and exploitative, as I am being charged for a service I am not using. At this point, I regard these charges as unauthorised, *********, and bordering on theft.

Let’s put this into perspective:

R220.00 per customer, per month — even if just 100 customers are affected — adds up to R22 000 monthly for nothing delivered.

Over 12 months, that’s R2 640.04 per customer. Multiply that by thousands and this is a serious matter.

I demand the following:

A review and full refund of these charges, dating back to the last use of the card.

Immediate closure of this credit card if no fair solution is presented.

Confirmation that no further deductions will be made going forward.

If I do not receive a satisfactory response within 5 working days, I will escalate this matter to the Ombudsman for Banking Services (OBSSA) and consider other legal avenues.

This is a matter of both consumer rights and financial ethics. Please treat it with the seriousness it deserves.