Nedbank Credit Card

Called credit card division to get my latest statement due for payment. Get one person, asked for ID, told them what I want, silence, put through to someone else, asked for ID, told them what I want, silence, find my call transferred to 3rd person, asked for ID! No reasons given for why I was transferred twice. Asking for my statement, told, there is a glitch in the system they weren't sent out. But NO notification for the last 19 days to advise clients of this. They have still managed to send sms's out though, so why not this ? ? ? When asked when it will be received - the man on the phone says no idea. I said then you can't charge me interest on non-payment. No, I am told to check online. I do not use internet banking. You don't deliver, you break your agreement, you can't penalise me. Shocking service today is inexcusable. Lack of communication.